The Empathic Difference

Of all the practice management systems out there, why go with Empathic?

Here are three ways we stand out:

Our live customer support has a distinctly human touch.

At Empathic, we believe in building strong, genuine relationships with our users — just like you do with your clients. An FAQ page or chatbot can only help so much, especially when dealing the every-changing complexities of HIPAA compliance and mental health claim management. That's why our users' experience is at the heart of everything we do.

When you join the Empathic family, you are paired with a personal Account Manager. Your Account Manager knows your name, your practice, and your goals, and they're on-call whenever you need some extra help. Think of your Account Manager as an extension of your team, here to provide technical software support on a case-by-case basis.

Billing accounts are matched with a dedicated Billing Specialist who monitors your claims in real-time, works directly with insurance companies when there is an issue, and helps collect client payments. You can meet with your biller as often as you'd like and will receive regular, customized financial reports to ensure you know where your practice is headed.

An incredibly easy learning curve means a smooth transition.

Our system was built by therapists, for therapists. This means our system is intuitive to learn, making switching EHRs easy. Empathic was designed with the "golden thread" in mind, so your clinical documentation automatically builds on itself throughout the therapeutic process. This ensures you have high-quality documentation in the event of an audit or subpoena.

We also provide a series of personalized onboarding sessions to ensure you get off to a strong start. By the end of your training period, you'll be able to navigate the Client Portal, build and save multiple customizable note templates, and submit claims through our revolutionary Financial Center. We provide training for full-time, part-time, intern, admin, and biller positions.

If you're a billing account and the thought of switching EHRs is overwhelming, don't fret! While our team of experienced billers love working in the Empathic system, we can bill through your current EHR, so it's business as usual for you.

Features that support your practice as it grows.

If you're ready to take the next step in your career, Empathic can help you get there. Whether you're forming your own private practice or expanding your clinic, our powerful set of features continues to maximize your efficiency as you scale up.

Automate tasks like intake forms and appointment reminders to eliminate tedious administrative work. Securely message with your staff and receive alerts about unsigned notes. View your claim submissions in real-time and get them resubmitted efficiently right from your Financial Center dashboard.

Empathic isn't just another therapy platform. We're constantly working behind the scenes to make sure your practice is running smoothly, getting paid, and providing clients with the highest standard of care possible.

Interested in hiring a biller, trying our EHR, or both?

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