Frequently Asked Questions

How secure is my data?

Very. Your Empathic data is fully encrypted using 124-byte encryption at rest and in transmission.
How does Empathic make claim management easier?

Most software companies require providers to find the right forms from the clearinghouse, get them signed and faxed back to the clearinghouse, and follow up on any delays. Empathic does all this for you - we just ask you respond to our requests for signatures when they come!
How much do Empathic's billing services cost?

Billing fees are based on a percentage of what's allowable per claim. The size of your practice and billing output also plays a role in determining your biller's workload. When you meet with our billing team for your free consultation, we encourage you to bring your clinic's revenue from the past 6-9 months to better help us with our estimate.
What kind of reporting options does Empathic have?

Empathic gives you the ability to track all of your clinic revenue. You can filter on any combination of financial information, such as: Clinician Patient Clinic Insurance company and secondary insurances Date of service Type of payment Mode of payment Filtered information can be downloaded into a CSV file and Excel file to be uploaded into QuickBooks. Sign up for a free demo to see Empathic's reporting options in more detail.
How much does it cost to use Empathic?

The short answer is, it depends on the size of your clinic, your specialty, and your practice or clinic's unique goals. Request a free demo and an Empathic representative will schedule a one-on-one meeting where we walk you through the system and build a plan that suits your needs.
Is a contract required to use Empathic?

No! Your service is an at-will, month-to-month service that you can cancel at any time. There is, however, a Service Level Agreement that is required in order to subscribe. This means that we must receive written notice of cancellation at least 30 days in advance.